Privacy Policy

1. Who we are

Koko Place Ltd operates the website kokoplace.co.uk. When this policy refers to "we", "us", or "our", it means Koko Place Ltd, based in Newbury, Berkshire, UK.

2. What data we collect

• Name, email address, delivery address, and phone number when you place an order or create an account.
• Payment information processed securely by our payment provider (we never store card details).
• Browsing data and cookies used to improve site performance and remember your preferences.
• Email address if you subscribe to our newsletter.

3. How we use your data

• To process and fulfil your orders.
• To send order confirmations and delivery updates.
• To send marketing emails if you have opted in (you can unsubscribe at any time).
• To improve our website and services.
• To comply with legal obligations.

4. Data sharing

We do not sell your personal data. We share data only with third parties necessary to operate our business (e.g. delivery couriers, payment processors) and only to the extent required. With your consent, we also use Google Analytics (provided by Google) to measure how the site is used; this involves Google processing analytics data, which may be transferred outside the UK under appropriate safeguards. See our Cookies Policy for what is collected and how to opt out.

5. Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. Email hello@kokoplace.co.uk to exercise these rights.

6. Cookies

We use essential cookies to make our site work and, with your consent, Google Analytics cookies to understand how visitors use the site. Analytics cookies only load after you choose "Accept all" on our cookie banner, and you can withdraw consent at any time. See our Cookies Policy for the full list and opt-out details.

7. Contact

For privacy questions, contact us at hello@kokoplace.co.uk.