Returns & Refunds
We want you to be completely happy with your order. If something is not right, we will make it right.
Perishable items
Due to food safety regulations, we cannot accept returns of fresh produce, frozen foods, or other perishable items unless the product arrived damaged or incorrect. Please contact us within 48 hours of delivery if there is an issue with perishable goods.
Damaged or incorrect items
If your order arrived damaged or you received the wrong item, please email us at hello@kokoplace.co.uk within 48 hours with photos. We will send a replacement or issue a full refund at no extra cost to you.
How to return an item
- 1.Email hello@kokoplace.co.uk with your order number and reason for return.
- 2.Our team will respond within 1 business day with return instructions.
- 3.Send the item back using a tracked service (return postage is your responsibility unless the item was faulty or incorrect).
- 4.Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.